Explore proven agent use cases by industry or function. Run them on EnterpriseOS, or let Deccan operate them with you.
Keep your knowledge base in sync with every release
Spot when a support article goes stale or a gap opens up after a release, draft the update, and route it for a quick technical check before it publishes.
Know your SLA exposure before the customer does
Reconcile each account's actual negotiated SLA terms against your ticketing tool's configuration, flag drift, and pre-calculate the service credit owed before a breach reaches finance.
Get tickets to the right tier the first time
Classify inbound tickets, resolve what a first tier response can handle, and hand off anything more complex with the environment details already captured.
Catch churn risk your health score misses
Pull API error rates, feature activation, and integration health into your customer health score, with a plain language explanation of what changed.
Start every enterprise implementation from a real plan, not a blank pageOperated by Deccan
Generate a first draft implementation plan and configuration checklist from the signed statement of work, track milestones against it, and draft the handoff package into steady state support.
Keep entitlements in sync with what you actually sold
Extract support tier and SLA terms from the signed contract, diff them against your ticketing tool's configuration, and pre-calculate any service credit owed, so only the approval decision reaches a human.
Give every strategic account a technical advocate who's actually preparedOperated by Deccan
Assemble a current risk and usage brief from escalation history and account telemetry ahead of every technical review, so your account manager walks in ready instead of digging through several systems first.
Turn support tickets into ready bug reports
Reproduce a suspected defect in a matching sandbox, check for duplicates, and hand engineering a structured report instead of a raw complaint.
Get the first outage update out on time
Draft a customer facing status update in your team's established tone the moment an incident is classified, so it goes out while engineers are still working the problem, not after.
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