Extract support tier and SLA terms from the signed contract, diff them against your ticketing tool's configuration, and pre-calculate any service credit owed, so only the approval decision reaches a human.
There's no reliable way to know that an enterprise account's ticketing configuration actually matches what was negotiated in their contract until a breach happens and someone has to dig through both systems by hand.
Tier changes and add on entitlements drift out of sync with the contract the longer an account has been live.
from the signed contract or CLM record
Approve
Cascade Freight Co.'s signed contract entitles them to Platinum-tier support with a 1-hour Sev-1 response, but the ticketing configuration still shows the Gold tier from before their renewal. The diff has flagged a confirmed breach with a pre-calculated credit awaiting approval.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
Approving credit issuance and adjudicating genuinely disputed breaches stays with your team, the reconciliation itself is deterministic enough to hand to the system.
See this workflow against your own queue.
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