Use item condition photos and your disposition rules to recommend a grade and resale path, and flag ambiguous or high-value items for inspection.
Every return gets graded by whichever associate is free that hour, and disposition decisions are inconsistent across shifts, which is exactly what client audits keep flagging.
from photos taken at receiving
Inspect flagged items
A returned wireless headset was photographed at receiving showing a cracked charging case, and the system recommends a grade and resale path but flags it for inspection because the item value crosses the high-value threshold.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
Physical inspection of ambiguous or high-value items, and any dispute with a client over who bears the cost of a damaged return, stays with your floor staff.
See this workflow against your own queue.
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