Monitor in-flight delivery exceptions like failed attempts, access denials, and driver call-offs, and propose a re-routing or reassignment plan in real time.
When a driver calls off mid-route or a delivery fails, a dispatcher has to manually reshuffle the rest of that day's routes by hand while calls keep coming in.
failed attempt, access issue, or driver call-off
Confirm the plan
Driver on Route 14 called off mid-shift with 11 stops remaining, and the system proposes reassigning the stops across two nearby drivers with capacity to spare.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
Confirming reroutes and talking directly to drivers and recipients during a live exception stays with your dispatch team.
See this workflow against your own queue.
.png)