Monitor your points ledger for abuse and unredeemed-balance risk, draft resolution recommendations for member disputes with the full transaction history attached, and flag goodwill grants above a set threshold for approval.
Loyalty teams spend most of their time manually resolving points disputes and chasing suspicious redemption patterns instead of working on program strategy.
abuse patterns and unredeemed-balance risk
Approve
A member's points-redemption dispute has a drafted goodwill grant that exceeds the auto-approval threshold, so it's routed to a loyalty analyst with the full transaction history attached.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
Adjudicating genuine fraud flags and approving goodwill exceptions stay with your loyalty team, who bring judgment a ledger alone cannot.
See this workflow against your own queue.
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