Propose a personalized payment-plan option the moment a statement is generated, based on balance size and prior payment history, and escalate only hardship or dispute cases to a counselor.
Patient responsibility keeps growing as high-deductible plans spread, and billing statements still look and behave like a generic paper invoice.
Handle hardship or dispute cases
A patient's post-visit statement shows a $3,850 balance on a high-deductible plan. The proposed 12-month payment plan was flagged for escalation because prior payment history shows two missed installments on an earlier balance.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
Financial-hardship judgment calls and negotiating payment plans outside the standard templates stay with your financial counselors.
See this workflow against your own queue.
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