Assemble the transaction, merchant, and network-rule evidence for a contested chargeback into a structured case packet, leaving the merits determination to a disputes analyst.
Disputes teams spend most of their time assembling evidence packets for chargeback cases rather than actually adjudicating them, transaction history, merchant data, and the applicable network rules all live in different places.
transaction, merchant, and network-rule data for the contested charge
Determine merits and file
A chargeback case packet has been assembled for a contested card charge. The merchant filed no rebuttal within the response window, and the disputes analyst needs to make the merits and filing call.
Try it — same review surface your operators use, with a representative decision. Nothing here is saved or sent anywhere.
The merits determination and the actual network filing decision stay with your disputes analysts. The system only builds the packet, it never decides or files a case.
See this workflow against your own queue.
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